Flavia di Luce
Track your order
Follow your order, from preparation to delivery.
Your orders, in one place
Sign in with the same email address used for your purchase and open the order you want to review.
How to follow your shipment
The order details show its status and, when available, a link to follow the parcel. You can also use the link in the shipping confirmation email.
If an order is split into several parcels, check the tracking for each shipment: updates and arrival dates may differ.
The tracking number does not show updates yet
The number may be created at a different time from the carrier's first scan. The tracking number alone does not confirm that the parcel is already in transit. Movements appear when the carrier records them.
I cannot find the shipping email
Check your spam and promotions folders and review the details in your account. If the order is still being prepared, the tracking link may not be available.
For assistance, write to Giulia with your order number, if available, and the email address used for your purchase.
The parcel shows as delivered, but I have not received it
Check the carrier's information and whether the parcel was delivered to someone at the address. If you cannot find it, contact us: we will check the shipment with the appointed delivery service.
The parcel is late or tracking has stopped
Compare the status with the estimate communicated for your order. If the deadline has passed or you notice an issue, write to our customer service team. We will investigate; you do not need to contact the garment supplier.
A question about your order?
Customer service is here to help: Giulia Moretti, info@flaviadiluce.com
Telephone: +31 6 8466 1406.