Shipping and returns

From delivery to returns, with one customer-service contact throughout.

Delivery in Italy

We deliver to addresses in Italy that are accepted at checkout. Standard delivery is free with no minimum order value.

Estimated timeframes

Order processing and preparation normally take 1–2 business days before dispatch. After handover to the carrier, transit to Italy is estimated at 3–10 business days. These are estimates, not guarantees, and may vary.

Read Shipping and delivery for the full terms, tracking information and your rights if delivery is delayed.

Tracking

Open Track your order and sign in with the email address used for the purchase. The order details show its status and tracking link when available. A number can be created before the carrier’s first scan and does not, by itself, mean that the parcel is already moving.

Notify us within 30 days

You have a statutory right to withdraw within 14 days after delivery without giving a reason. Flavia di Luce voluntarily extends the period in which you may notify us of a return to 30 days after receipt. Email Giulia Moretti at info@flaviadiluce.com. A notice sent within the deadline is valid even if our reply arrives later; prior authorisation is not required for the statutory withdrawal.

Return process and costs

After notifying us, send the piece back within 14 days and keep proof of dispatch. For a change-of-mind return, the direct return shipping cost is paid by the customer. There is no fixed amount: the cost depends on the carrier, service, parcel weight and dimensions, and the destination provided in the instructions. If the piece is incorrect, damaged, faulty or not as described, we will arrange the return at no cost to you or reimburse a reasonable documented cost in accordance with the agreed instructions.

Refunds

We refund the amounts due without undue delay and no later than 14 days after the withdrawal notice. We may wait until we receive the goods or until you provide evidence that they have been sent back, whichever occurs first. An exchange, store credit or partial refund in exchange for keeping the piece applies only if you expressly accept it.

Read the full terms in Returns, withdrawal and refunds.

A problem with a piece or delivery?

Describe the issue to Giulia. Drive for Me remains responsible for customer service; you do not need to deal directly with the supplier. A photograph can help, but it is not required in every case for you to exercise your rights.