Terms and conditions

The terms for shopping at Flavia di Luce, from choosing your piece to assistance after delivery.

The seller

The store flaviadiluce.com is operated by Drive for Me, Schipbeekstraat 18-2, 1078 BL Amsterdam, Netherlands, KvK 72871911, VAT number NL002391403B97. For information about purchases and complaints, you can write to Giulia Moretti: info@flaviadiluce.com.

Products and choosing variants

Check the style, colour, size, description and included items before adding a piece to your bag. Accessories shown in images to suggest an outfit are not included unless stated in the description. Contact us if you have a question about measurements or materials. Differences in screen display do not limit your rights regarding an item that does not match its description.

Order and payment

In your bag and during checkout, you can review the items, correct your information and check the total. The final purchase button creates an obligation to pay. The available payment methods are those shown at checkout. Keep the confirmation and order number to review your purchase or request assistance. Do not send full card details, passwords or banking codes to customer service.

Prices and shipping

Store prices are shown in euros. Shipping to Italy is free, with no minimum order amount. For delivery information, read Shipping and delivery. Any additional amounts requested without being disclosed before purchase do not automatically become payable by the customer.

Changes and order assistance

If you notice an error in your address or want to change your order, contact us as soon as possible: whether we can make changes depends on the preparation stage. A change request does not replace a notice of withdrawal. Dispatch does not remove the right of withdrawal or the statutory guarantee.

Returns and withdrawal

For online purchases, you have a statutory right to withdraw within 14 days of delivery without giving a reason. Flavia di Luce extends the period for notifying us of a return to 30 days. If a single order contains multiple goods delivered separately, the period starts when the last item is received. Rights relating to incorrect, defective or non-conforming products are separate and do not expire when the return period ends.

You can notify us of a return at info@flaviadiluce.com. You do not need to wait for approval to exercise your statutory right of withdrawal. The complete terms, the deadline for sending items back and the refund rules are on the Returns, withdrawal and refunds page.

For a change-of-mind return, the direct return shipping cost is paid by the customer. We do not apply a fixed amount: the cost depends on the carrier and service selected, the parcel’s weight and dimensions, and the destination provided in the instructions. If an item is incorrect, damaged, faulty or misdescribed, we arrange any necessary return at no cost to the customer or reimburse a reasonable documented cost in accordance with the agreed instructions.

Statutory guarantee

For new goods, the seller is responsible for a lack of conformity that becomes apparent within two years of delivery, subject to the conditions provided by law. Where the relevant conditions are met, you can obtain conformity free of charge through repair or replacement or, in the cases provided by law, a price reduction or termination of the contract. Your point of contact is Drive for Me: you do not need to handle the complaint directly with the supplier.

Complaints and applicable law

To make a complaint, write to info@flaviadiluce.com, stating your order and the issue. Mandatory rules protecting Italian consumers and applicable rules on court jurisdiction remain unaffected. These terms do not impose an exclusive foreign jurisdiction.

Personal data and updates

How data is processed is described in the Privacy and cookies policy. The terms that apply to a purchase are those communicated when the order is placed; updates do not retrospectively change contracts already concluded.