Shipping and delivery

Free standard delivery in Italy, tracking when available, and one customer-service contact throughout.

Delivery destinations and charges

We deliver to addresses in Italy that are accepted at checkout. Standard delivery is free with no minimum order value. If a different optional service becomes available in the future, its charge will be shown before payment and will apply only if you select it.

Processing and delivery

After payment is confirmed, order processing and preparation normally take 1–2 business days before dispatch.

After handover to the carrier, transit to Italy is estimated at 3–10 business days.

These timeframes are estimates and are not guaranteed. Availability, peak periods, public holidays, carrier checks or exceptional circumstances may cause variation. We will share available updates through tracking or customer service. Unless a different period has been agreed, delivery takes place without undue delay and no later than 30 days after the contract is concluded. If delivery is delayed, contact us. Your statutory remedies remain available, including, where applicable, setting an appropriate additional deadline and then cancelling the contract for a refund.

Prices, VAT and payment requests

Prices are shown in euros and include applicable VAT as displayed at checkout. The total payable to the store is shown before payment. Flavia di Luce does not charge for standard delivery in Italy.

If a carrier presents an unexpected payment request connected with delivery, do not ignore it or pay it without checking it first. Forward the request and your order number to info@flaviadiluce.com so that we can help verify it. Your rights regarding charges that were not disclosed before purchase remain unaffected.

Tracking

When a tracking number becomes available, you receive a shipping-confirmation email. You can also view updates on Track your order or in your customer account. A number can be created before the carrier’s first scan and does not, by itself, mean that the parcel is already moving. If an order is divided into separate parcels, each shipment can have different updates and arrival dates.

Address corrections

Contact us as soon as you notice an address error. We will try to correct it, but a change cannot be guaranteed after preparation has begun or the parcel has been handed to the carrier. The customer is responsible for entering complete and accurate details at checkout.

Delay, damage or non-delivery

The seller bears the transport risk until the goods are physically delivered to you or a person designated by you, subject to the exceptions provided by law. If tracking stops updating, shows a delivery you do not recognise, or the parcel arrives damaged, contact customer service with the order number and a description of the issue. Photographs can help us investigate, but they are not a general condition for exercising your rights.

Returns

To notify us of a return, read Returns, withdrawal and refunds. Do not send an item to the registered office or another address before receiving the instructions for your order. Customer service provides the return destination, which may differ from the seller’s registered office.